1. What services can Dicksons National Distribution offer to my business?

Dicksons offers a comprehensive range of services to your business. Whether you simply want to ensure timely delivery of your order, or require ongoing consultancy services, Dicksons can help. With a product offering that spans over 1,500 lines, in categories ranging from confectionery to biscuits and muesli products, we stock labels from local and overseas suppliers. And with the experience we’ve gained over time, Dicksons can be relied upon for honest, practical, and knowledgeable advice.

2. What product ranges does Dicksons stock?

Dicksons stocks an extensive range of confectionery lines from major suppliers such as Cadbury, Nestlé, Mars, Wrigley, Kraft Jacob Suchard and Stuart Alexander. We also stock snack foods from Snack Brands Australia and The Smith Chip Company. A wide variety of Arnott’s and Lanes biscuits are available, as well as Kellogg’s and Nana Diver cereal and muesli bars. In addition, we carry non-food products such as the “Redline Self Test Breathalyser”, batteries, and camera film.

3. What product lines should I carry in my outlet?

It’s important to maximise your sales opportunities by ensuring that you stock the most appropriate products for your outlet. At Dicksons, we’re happy to help you assess your needs. We’ll consider the location of your store, the demographics of customers in the surrounding area, who your existing clients are, your local competition, and current market trends. Using these, and other factors, we’ll be able to determine the optimum product range for your store. If you’re interested in finding out more about these services, or would like a Territory Manager to contact you, simply email us at contact.us@jamesdickson.com.au

4. Will Dicksons National Distribution deliver to my store?

Dicksons has successfully serviced the Melbourne metropolitan route trade for over 145 years, delivering to all outlets within an 80 kilometre radius from the CBD. To confirm your area and the day of the week on which we currently deliver to your suburb, simply enter your post-code in this box.

5. I need advice on products, merchandising and displays. Can I get a sales representative to visit me?

Yes, we would be very pleased to organise for a sales representative to call and discuss your needs with you. Simply email us at contact.us@jamesdickson.com.au or call us on (03) 9544 4555 on weekdays between 7.30am – 5.00pm.

6. Should I buy seasonal lines for incremental sales? What lines are available to me?

Seasons like Christmas, Easter, Mother’s Day, and Valentine’s Day present prime opportunities for you to boost your sales. By stocking seasonal products, you’ll be able to better meet your customers’ needs, and generate more business from your existing clientele. And Dicksons National Distribution can supply you with an extensive range of products for every occasion, from Father’s Day to Halloween.

7. Can Dicksons provide national coverage to all of the outlets within my banner group?

Yes, Dicksons has strong trading relationships with many wholesalers, encompassing capital cities and regional areas throughout Australia. Dicksons has provided a national service solution to many of its corporate customers for over 5 years, a testament to the excellent service we provide.

8. Does Dicksons offer promotions during the year on certain product lines?

Yes, Dicksons offers a comprehensive promotional programme for every month of the year. We structure it in conjunction with our major trading partners, to maximise sales opportunities for all concerned. It also recognises media and advertising promotions of key products.

9. Could I benefit from a better plan-o-gram and shelf layout in my store?

Shelf layout can be crucial to your sales of snack foods and confectionery. With up to 70% of sales for this category comprising impulse purchases, it is essential that your planogram takes into account a range of factors. The location of top selling lines, whether you’re maximising the opportunities to use extra facings, and a variety of other factors must be considered in formulating your store plan. If you’d like to know more about shelf layouts, or think that you might not be capturing every possible purchase from your impulse products, why not contact us for more information at contact.us@jamesdickson.com.au.

10. Does Dicksons offer competitive trading and payment terms?

Yes, Dicksons offer you a very competitive price on products. Our price structure is based on the manufacturers’ published wholesale list price, and when you trade with Dicksons, you’ll enjoy a range of other benefits. For more information, please contact us at contact.us@jamesdickson.com.au

11. How can I order stock from Dicksons?

Dicksons understands that your business is at the centre of your relationship with us. And the needs of your business can vary. Today you might like to discuss your needs in person with one of our sales representatives. But next week, you might prefer to place your order over the phone, or by fax or email. At Dicksons the choice is yours. We’ve designed our systems to accommodate your needs. Give us a call on (03) 9544 4555 on weekdays between 7.30am – 5.00pm, to discuss the option that is most convenient for you.

12. How long will it take for my delivery to arrive?

Most orders are delivered to you within 2 working days. If you place an order with us on Monday, you can expect your 100% accurate delivery to arrive at your outlet on Wednesday.

13. What products sell well? And which ones are popular in the type of store I operate?

Information on product sales can be pivotal to enhancing your business’s success. Dicksons recognises the importance of ongoing analysis in the process of maximising sales and taking advantage of market trends. We offer a computerised sales data analysis service to clients, to keep you informed of your sales figures right now, and of trends over time. To find out more about our sales data analysis services, see our Sales Analysis page, or email us at contact.us@jamesdickson.com.au

14. Why should I deal with Dicksons?

Dicksons has serviced the route trade for over 145 years, and in this time, we’ve established an intimate knowledge of the industry. Our company is Australian owned, and privately owned, and has been in the same family for 4 generations. We take the time to understand your needs, and we make it our business to keep up to date with your changing requirements. You can be assured of experienced, reliable and honest service when dealing with Dicksons.

15. Can I get assistance from suppliers when buying my stock from Dicksons? What about things like point-of-sale material and dump bins?

Dicksons has established strong and healthy relationships with our trading partners, dealing with many of them for 3 generations. Not only can we help you with manufacturer assistance with your business, but, if necessary, we’ll be glad to co-ordinate your merchandising efforts. Benefit from our contacts and experience – we’re happy to provide researched advice on shelf lay-outs, merchandising, building displays, in-store promotions and point-of-sale material. For more information, simply contact us at contact.us@jamesdickson.com.au